Not sure where to start? 3rdView can help build the capability you need to support your organisation to truly connect with customers, and put the Customer at the heart of everything you do.
Customer-based Design helps organisations develop a deep understanding of customers’ needs and wants so that they can consciously design products, services, experiences and systems that customers will value and use. Customer-based Design will help you improve any human interaction that is important to your organisation.
3rdView know that market-leading organisations spread Customer-based Design thinking and skills throughout their teams. From strategists to project delivery teams, and from senior leaders to customer service staff, an understanding of Customer-based Design will have a powerful impact on your internal and external customer experience.
The 3rdView Customer-based Design program has been specifically designed to help you and your people:
During the course you will:
This program is run two formats – in-house for groups of 12-15 staff, and as an open program, bringing together a diverse group from different organisations. Over seven modules, using a blend of theory, case studies, practical examples and activities, the 3rdView Customer-based Design program introduces participants to:
Participants are encouraged to identify a small, relevant project within their own workplace to provide a vehicle for immediate application, and are required to complete a range of preparation and reflection activities between sessions to embed learnings.
It’s fun, practical, actionable and well worth the time investment
Great opportunity to network, learn new skills and develop personally. ‘Can Do’ attitude essential!
Well-organised and run and great facilitators. Particularly good for those with little exposure to Customer-based Design concepts – I think it really changed the perspective of some participants