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  • Customer Experience Design

    Every customer has an experience with your organisation.
    Customer-based Design techniques improve the likelihood that their experience with your organisation will be memorable, for the right reasons.

  • Customer-based Design Learning Program

    The capability of your people determines your ability to deliver on your customer promise. The 3rdView Customer-based Design Program goes beyond knowledge – we inspire your people to lead and influence customer outcomes.

  • Facilitation

    Facilitation is an art where perspectives are uncovered and ideas are synthesised.  A well-designed, expertly facilitated workshop or conversation takes participants on a journey to make the complex, simple.

  • Customer Focus Assessment

    A customer-focused culture is essential to deliver great customer experiences. The 3rdView Customer Focus Assessment™ appraises your organisation’s level of customer focus, and provides a framework for growth.

  • Feedback Systems

    Customer feedback is gold for your organisation. A well-designed feedback system helps you gather, listen and act on feedback, and shows your customers how they contribute to improving experiences.

  • Leadership Coaching

    Leaders have a significant impact on the culture of your organisation. 3rdView help your leaders to identify and develop the systems, symbols and behaviours that will deliver your customer focus outcomes.

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On April 22, 2014

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