Build capability for sustainable change

Customer-based Design (also know as Human-centred Design (HCD)) has the greatest impact when it is embraced by people across your organisation. Developing a common understanding of your customers, and applying a Design mindset in every aspect of your work will unlock significant value for your organisation.

3rdView has proven that equipping people in your organisation to apply Customer-based Design is an effective way to connect with customers, improve problem solving and drive sustainable business growth. We aim to build internal capability and ensure that your people consider the customer in every decision, system and interaction.

We have developed a range of presentations, workshops, and learning programs from 1 hour executive briefings to multi-week immersion programs. Our signature programs, Human Centred Design Foundations™ and Customer Journey Mapping™ are available in-house and customised to your needs, or via a public program with the opportunity for your team to network with other Designers.

3rdView Human Centred Design Program™

Our next available programs:

22 + 23 August 2024

21 + 22 November 2024

We would love to see you there! 

This program introduces participants to the tools, techniques and mindset used by 3rdView to deliver effective Human-centred Design.

  • Suitable for leaders, customer strategists, CX practitioners and project teams… anyone who needs to consider different perspectives!
  • Practice applying the tools, techniques and principles of end-to-end Human-centred Design through practical, fun, and hands-on learning activities
  • 3 learning modes – 2-day public program, 2-day in-house program, or 8-module in-house program
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3rdView Introduction to Customer Journey Mapping™

2024 Brisbane Programs: 25 July 2024

This program introduces participants to the tools, techniques and mindset used by 3rdView to develop powerful Journey Maps that help organisations understand their employee and customer perspective and drive change.

  • Suitable for CX practitioners, project teams, and customer strategy roles… anyone who needs to consider different perspectives!
  • Learn the tools and techniques for Customer Journey Mapping through real life experiences.
  • 2+ learning modes: 1-day public program or 1-day in-house program + Optional in-house coaching and application day
Download Brochure
Case study: QSuper – Culture and Capability

Next Programs:

Human-Centred Design

22 + 23 August 2024

21 + 22 November 2024

Customer Journey Mapping

25 July 2024

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    3rdView program graduates!