3rdViews

3rdViews2018-07-28T06:10:38+00:00

I’m told that one of the greatest skills I have is the ability to translate my day-to-day interactions into lessons on how to become a more customer-focused organisation. Useful? Absolutely!

Hundreds of times each day I find myself observing ordinary interactions from the outside – seeing different perspectives on the situation. By doing this, I’ve learned that it’s often the little things that make the difference to our experiences – a well-placed sign, a pause to listen, a quick check of quality or a little empathy. Simple things, but a critical part of a customer-focused strategy.

These observations of ordinary life provide great insights, and help me work with clients to design great organisations and experiences.

These observations are my 3rdViews. What are yours?

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By |January 21st, 2019|Categories: 3rdViews, Customer Experience, Design, Human-centred Design, Leadership|Tags: , , , , , , |Comments Off on 3 places for ‘Design’ in Schools

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By |February 2nd, 2018|Categories: 3rdViews, Customer Experience, Leadership, Perspective|Tags: , , , , , , , |Comments Off on Perfectly Imperfect

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By |January 12th, 2018|Categories: 3rdViews, Customer connection, Customer culture, Customer Experience, Observation, Perspective, Storytelling|Tags: , , , , |Comments Off on New year, fresh perspectives

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By |November 7th, 2016|Categories: 3rdViews, Customer Experience, Customer Insights, Feedback|Tags: , , , , , , |Comments Off on Apple… is it time to break up?