Why 3rdView

3rdView are Customer Experience Leaders. We inspire organisations to understand their customers, and equip them to deliver true value.

We’re here to enrich. To make lives better for all your stakeholders.

We’re here to simplify. To reduce the clutter that wastes time and energy.

The 3rdView VOICE+™ Principles underpin every aspect of our work. These provide a platform to amplify the customer voice, bring a fresh perspective to the table, and deliver robust and sustainable decision-making.

Most importantly, 3rdView Consultants bring perspective, authenticity, and positivity to your business.

That’s the 3rdView difference.

Our Principles set us apart

Working with 3rdView is an experience like no other. Our VOICE+™ Principles guide every engagement, reflect our appreciation for Design Thinking, and amplify the customer voice. That’s what sets us apart.


We turn intangible concepts into visual stories to excite, engage and energise stakeholders.  We embrace and encourage creativity to stretch thinking beyond the obvious.


We create an environment where people are open to new perspectives and fresh ideas, and where people share candidly and contribute. We provide and encourage feedback and critique to enhance learning.


We develop alternatives and build on ideas to provoke conversation and feedback.  We sketch, reflect, take action and prototype solutions.


We engage the full range of customers (internal and external) in conversation and work together to design solutions that deliver outcomes for all stakeholders.  We seek conversation, then documentation.


We take the time to understand different perspectives and challenges through observation and immersion.  We seek to enter the customer’s world.


We bring a positive outlook and energy that helps our clients to focus on what’s possible and how they can make a difference. We seek to inspire through our infectious enthusiasm and determination.

What we do

3rdView help organisations understand, connect with, and
deliver value to the people whose experience matters most –
customers and employees.
Clients turn to 3rdView to…

‘Understand our customers’

‘Engage our people’

‘Improve our Customer-focus’

Who we are

We are customer experience leaders. We are designers, facilitators, strategists and visualisers who bring diverse perspectives, boundless positivity, and authentic humanity to your organisation.

Marie-Claire (aka MCG): Customer strategist, facilitator, runner and community contributor
Marie-Claire has a unique ability to ‘bring customers into the room’, and challenges clients to simplify, enrich, and explore a new perspective on their business problems.
BARTLEY HASSALLBusiness Design Principal
Bartley: Sought-after strategist, facilitator, business and soccer coach
Bartley’s passion is to work with organisations to clarify, communicate and deliver on their ‘reason for being’, and help teams build the capability to deliver great experiences.
FELICITY HOWELLBusiness Designer
Felicity: Facilitator, Designer, Strategist
Flic takes an inclusive, strengths-based approach to unlocking the potential in people, organisations, and systems, identify shared meaning, and maximising positive social impact. Having spent a third of her life living and working in remote Central Australia and overseas, Flic has a great appreciation for the value that diverse perspectives bring to any situation or challenge.
MATTHEW SCHEDLERBusiness Design Consultant
Matthew: Designer, Visualiser, Creative
Matthew brings optimism, expertise, and a fresh perspective to any challenge, and is energised by creating positive, meaningful experiences for organisations and their stakeholders by exploring a range of perspectives through an empathetic lens.
EMMA BLOKCustomer Experience Coordinator
Emma: Process and productivity optimiser, healthy living enthusiast
Emma helps the 3rdView team consistently perform at their best through organisation, and the simplification of business processes and systems.
HAYLEY LANGSDORFDesigner and Illustrator
Hayley: Designer, researcher and visual storyteller
Hayley is a talented designer, qualitative researcher, and visual storyteller who distils key concepts in fun visualisations to make the complex simple, facilitate change and explore new directions.
DR ELISSA FARROWFuturist & Corporate Foresight Specialist
Elissa: Futurist, Author, Facilitator, Coach and Strategist.
Elissa has extensive experience in research, organisational innovation, design, adaptation and benefits realisation. She is well-versed in inspiring leaders and teams to create new scenarios of the future.
NIKKI INGRAMSenior Consultant

Our work

We’ve helped some of Australia’s most recognisable brands to understand their customers, engage people, and shape their strategy.

Our blog

I’m told that one of the greatest skills I have is the ability to translate my day-to-day interactions into lessons on how to become a more customer-focused organisation. Useful? Absolutely! These observations of ordinary life provide great insights, and help me work with clients to design great organisations and experiences.

These observations are my 3rdViews. What are yours?

It’s a gift to give

If a client asked the 3rdView team to build a gift-giving prioritisation matrix there are a few criteria that would top our list. High impact Small investment, easy to source [...]

Load More Posts

Contact us

If you would like to know more about what we can offer please do not hesitate to get in touch. We would love to hear about your business, and identify where 3rdView Consulting can help you achieve a more customer focused and successful future.


5/205 Montague Road
West End, Queensland 4101

PO Box 3111
South Brisbane, Queensland 4101

:  1300 660 813

: info@3rdView.com.au


    Your Name (required)

    Your Email (required)


    Your Message