CX Principles – what do you stand for?
While all customers appreciate a positive experience, their particular needs and expectations of your organisation may not be as obvious as you think.
3rdView will engage with your customer base and review your customer feedback to identify the common themes and capture 3-5 customer experience principles for your organisation to embody each customer touchpoint.
Sharing these with your people and developing measures to reinforce their importance will help ensure you are delivering the experiences customers expect more often.
Principles guide our actions when we aren’t sure where to turn