Darren Playle is an innovative and entrepreneurial leader who transforms organisations using a customer- and people-centred approach. He agitates for change to create and capture long-term sustainable value.
Darren has proven the impact that customer-focus and customer experience can have on bottom-line results. He has successfully redesigned customer experiences, including the interaction with technology and business processes to deliver increased sales and customer satisfaction. At a strategic level, Darren has restructured and redesigned sales and operations functions to drive a seamless customer experience, and developed a culture of innovation to support this.
Darren has worked extensively in the insurance and financial services sector in recent years. His previous experience in human services, corporate health, training, recruitment, banking and finance, newspapers, and publishing ensures he brings a broad, people focused perspective to any engagement.
Darren is a highly engaging, inspirational and collaborative leader, which allows him to galvanise teams and achieve outstanding results. He is renowned for his strong communication skills, his ability to build effective relationships quickly, and for delivering great results, on time.