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WHY 3RDVIEW

3rdView are Customer Experience Leaders. We inspire organisations to understand their customers, and equip them to deliver true value.

We’re here to enrich. To make lives better for all your stakeholders.

We’re here to simplify. To reduce the clutter that wastes time and energy.

The 3rdView VOICE+™ Principles underpin every aspect of our work. These provide a platform to amplify the customer voice, bring a fresh perspective to the table, and deliver robust and sustainable decision-making.

Most importantly, 3rdView Consultants bring perspective, authenticity, and positivity to your business.

That’s the 3rdView difference.

OUR PRINCIPLES SET US APART

Working with 3rdView is an experience like no other. Our VOICE+™ Principles guide every engagement, reflect our appreciation for Design Thinking, and amplify the customer voice. That’s what sets us apart.

VISUALISATION

We turn intangible concepts into visual stories to excite, engage and energise stakeholders.  We embrace and encourage creativity to stretch thinking beyond the obvious.

OPENNESS

We create an environment where people are open to new perspectives and fresh ideas, and where people share candidly and contribute. We provide and encourage feedback and critique to enhance learning.

ITERATION

We develop alternatives and build on ideas to provoke conversation and feedback.  We sketch, reflect, take action and prototype solutions.

CONVERSATION & COLLABORATION

We engage the full range of customers (internal and external) in conversation and work together to design solutions that deliver outcomes for all stakeholders.  We seek conversation, then documentation.

EMPATHY

We take the time to understand different perspectives and challenges through observation and immersion.  We seek to enter the customer’s world.

POSITIVITY

We bring a positive outlook and energy that helps our clients to focus on what’s possible and how they can make a difference. We seek to inspire through our infectious enthusiasm and determination.

WHAT WE DO

3rdView help organisations understand, connect with, and
deliver value to the people whose experience matters most –
customers and employees.
Clients turn to 3rdView to…

‘Understand our customers’

‘Engage our people’

‘Improve our Customer-focus’

WHO WE ARE

We are customer experience leaders. We are designers, facilitators, strategists and visualisers who bring diverse perspectives, boundless positivity, and authentic humanity to your organisation.

MARIE-CLAIRE GRADY
MARIE-CLAIRE GRADYManaging Director
Marie-Claire (aka MCG): Customer strategist, facilitator, runner and community contributor
Marie-Claire has a unique ability to ‘bring customers into the room’, and challenges clients to simplify, enrich, and explore a new perspective on their business problems.
BARTLEY HASSALL
BARTLEY HASSALLBusiness Design Principal
Bartley: Sought-after strategist, facilitator, business and soccer coach
Bartley’s passion is to work with organisations to clarify, communicate and deliver on their ‘reason for being’, and help teams build the capability to deliver great experiences.
HAYLEY LANGSDORF
HAYLEY LANGSDORFDesigner and Illustrator
Hayley: Designer, researcher and visual storyteller
Hayley is a talented designer, qualitative researcher, and visual storyteller who distils key concepts in fun visualisations to make the complex simple, facilitate change and explore new directions.
ISSY WARD
ISSY WARDDesign Consultant
Issy: Designer, problem solver, optimist and adventurer
Issy is an enthusiastic designer driven by her passion for creating respectful, empathetic solutions to reinvent and strengthen human experiences.
EMMA BLOK
EMMA BLOKCustomer Experience Coordinator
Emma: Process and productivity optimiser, healthy living enthusiast
Emma helps the 3rdView team consistently perform at their best through organisation, and the simplification of business processes and systems.
ELISSA FARROW
ELISSA FARROWChange Manager
NIKKI INGRAM
NIKKI INGRAMSenior Consultant
YANDRA CALVERT
YANDRA CALVERTUX Designer
SANDRA GRAY
SANDRA GRAYSenior Consultant

OUR WORK

We’ve helped some of Australia’s most recognisable brands to understand their customers, engage people, and shape their strategy.

OUR BLOG

I’m told that one of the greatest skills I have is the ability to translate my day-to-day interactions into lessons on how to become a more customer-focused organisation. Useful? Absolutely! These observations of ordinary life provide great insights, and help me work with clients to design great organisations and experiences.

These observations are my 3rdViews. What are yours?

Get set for ’21

Human connection and conversations have always been a part of life at 3rdView. We care deeply about the people we interact with and the lives that we have the opportunity to shape through our work. In 2020 people have grappled with a myriad of personal and professional challenges in the context of Covid-19. Many businesses are now more accepting and supportive of a human-centred approach. We are all grateful for this. Our conversations have exposed a rollercoaster of emotions… from disorientation, shock, grief, fear and panic, to relief, positivity, clarity and hope. As we move towards year end, we’re hearing [...]

5 things organisations can learn from Liverpool FC in 2020

Leaders are constantly looking for new sources of inspiration that their organisations can benefit from. What are others doing that we can implement to make a real, positive difference? How do we deliver on our purpose? With some industries like financial services and aged care suffering identity crises after scathing royal commissions, and organisations like AMP struggling to break free of a ‘win at all cost’ mentality, maybe it’s time to look elsewhere for our cultural leadership? When I look for inspiration in these confronting times, I’m finding it in unexpected places. One example is the world of football. And [...]

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CONTACT US

If you would like to know more about what we can offer please do not hesitate to get in touch. We would love to hear about your business, and identify where 3rdView Consulting can help you achieve a more customer focused and successful future.

Address

5/205 Montague Road
West End, Queensland 4101

PO Box 3111
South Brisbane, Queensland 4101

:  1300 660 813

: info@3rdView.com.au

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