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WHY 3RDVIEW

3rdView are Customer Experience Leaders. We inspire organisations to understand their customers, and equip them to deliver true value.

We’re here to enrich. To make lives better for all your stakeholders.

We’re here to simplify. To reduce the clutter that wastes time and energy.

The 3rdView VOICE+™ Principles underpin every aspect of our work. These provide a platform to amplify the customer voice, bring a fresh perspective to the table, and deliver robust and sustainable decision-making.

Most importantly, 3rdView Consultants bring perspective, authenticity, and positivity to your business.

That’s the 3rdView difference.

OUR PRINCIPLES SET US APART

Working with 3rdView is an experience like no other. Our VOICE+™ Principles guide every engagement, reflect our appreciation for Design Thinking, and amplify the customer voice. That’s what sets us apart.

VISUALISATION

We turn intangible concepts into visual stories to excite, engage and energise stakeholders.  We embrace and encourage creativity to stretch thinking beyond the obvious.

OPENNESS

We create an environment where people are open to new perspectives and fresh ideas, and where people share candidly and contribute. We provide and encourage feedback and critique to enhance learning.

ITERATION

We develop alternatives and build on ideas to provoke conversation and feedback.  We sketch, reflect, take action and prototype solutions.

CONVERSATION & COLLABORATION

We engage the full range of customers (internal and external) in conversation and work together to design solutions that deliver outcomes for all stakeholders.  We seek conversation, then documentation.

EMPATHY

We take the time to understand different perspectives and challenges through observation and immersion.  We seek to enter the customer’s world.

POSITIVITY

We bring a positive outlook and energy that helps our clients to focus on what’s possible and how they can make a difference. We seek to inspire through our infectious enthusiasm and determination.

WHAT WE DO

3rdView help organisations understand, connect with, and
deliver value to the people whose experience matters most –
customers and employees.
Clients turn to 3rdView to…

‘Understand our customers’

‘Engage our people’

‘Improve our Customer-focus’

WHO WE ARE

We are customer experience leaders. We are designers, facilitators, strategists and visualisers who bring diverse perspectives, boundless positivity, and authentic humanity to your organisation.

MARIE-CLAIRE GRADY
MARIE-CLAIRE GRADYManaging Director
Marie-Claire (aka MCG): customer strategist, facilitator, runner and community contributor.
Marie-Claire has a unique ability to ‘bring customers into the room’, and challenges clients to simplify, enrich, and explore a new perspective on their business problems.
BARTLEY HASSALL
BARTLEY HASSALLBusiness Design Principal
Bartley: sought-after strategist, facilitator, business and soccer coach.
Bartley’s passion is to work with organisations to clarify, communicate and deliver on their ‘reason for being’, and help teams build the capability to deliver great experiences.
HAYLEY LANGSDORF
HAYLEY LANGSDORFDesigner and Illustrator
Hayley: Designer, Researcher, Visual storyteller
Hayley is a talented designer, qualitative researcher, and visual storyteller who distils key concepts in fun visualisations to make the complex simple, facilitate change and explore new directions.
EMMA BLOK
EMMA BLOKCustomer Experience Coordinator
Emma: Process and productivity optimiser, healthy living enthusiast
Emma helps the 3rdView team consistently perform at their best through organisation, and the simplification of business processes and systems.
BRETT CAMILLERI
BRETT CAMILLERIDesign and Research Consultant
Brett: Designer, researcher, collaborator
Brett uses design to convert complex problems into opportunities. He helps clients and stakeholders co-design solutions that genuinely work for all parties involved.
ANJA KRABYE
ANJA KRABYEBusiness Design Consultant
Anja: designer, visualiser, advocate and adventurer.
Anja is an emerging talent in the application of design to business improvement and innovation. She implements design-led innovation to create purposeful change from within an organisation.
Elissa Farrow
Elissa FarrowChange Manager
Tim Stevenson
Tim StevensonConsultant
Darren Playle
Darren PlayleSenior Consultant
Nimrod Evans
Nimrod EvansUX Designer
Nikki Ingram
Nikki IngramSenior Consultant
Yandra Calvert
Yandra CalvertUX Designer

OUR WORK

We’ve helped some of Australia’s most recognisable brands to understand their customers, engage people, and shape their strategy.

OUR BLOG

I’m told that one of the greatest skills I have is the ability to translate my day-to-day interactions into lessons on how to become a more customer-focused organisation. Useful? Absolutely! These observations of ordinary life provide great insights, and help me work with clients to design great organisations and experiences.

These observations are my 3rdViews. What are yours?

Perfectly Imperfect

“Perfectionism is increasing and that’s not good news”. A recent Harvard study tells us that young people are becoming increasingly perfectionistic, and that this is impacting their mental health. Meanwhile, every time we run our Customer-based Design programs senior business people remind us of the expectation of ‘getting it right first time’, regardless of their role or task. They celebrate being given ‘permission’ to prototype, being able to put something rough on the table and refine based on genuine feedback during our course. If everyone is feeling suffocated by perfection, why do we continue to pursue it? It seems that [...]

New year, fresh perspectives

Happy New Year! A new year brings the opportunity for a fresh start and big ideas. Unfortunately, most of us struggle to maintain the momentum past the first fortnight. We take on too much, and when the ‘busy-ness’ of the year takes hold, the opportunity for positive change is lost. For many businesses, improving customer experience is a high priority, but it can seem hard to start once the year cranks up. In 2016, Forrester reported that over 70% of businesses named ‘improving the customer experience’ as their top priority. If improving customer experience is on your list for 2018, [...]

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CONTACT US

If you would like to know more about what we can offer please do not hesitate to get in touch. We would love to hear about your business, and identify where 3rdView Consulting can help you achieve a more customer focused and successful future.

Address

14/205 Montague Road
West End, Queensland 4101

PO Box 3111
South Brisbane, Queensland 4101

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