A new year… fresh opportunities, a sense of optimism, and a chance to regroup, and reset priorities. We could do this any time of year, but there’s something about the Australian summer that means we seem to draw a clear and fresh line in the sand – pardon the pun! As 2019 kicks off, it’s worth thinking about what lies ahead for our organisations, our customers, and our staff. As leaders in customer experience design in Queensland, 3rdView has looked at the trends in our community, and have identified three that we think will shape the customer experience landscape [...]