Design Thinking can help us make sense of world events

2021-03-19T02:01:16+00:00

One of the most critical aspects of Design is the concept of feedback. When the people we are designing for tell us what they value and don’t value about their experiences, and about our solution ideas, we are obliged to listen, because ultimately their experience is what determines our level of success. If we are open and truly empathise with the people we are designing for, the conversation that follows will be aimed at working together to find a better solution. People who don’t subscribe to a ‘design thinking’ mindset, or don’t feel responsible for the current reality, often respond [...]

Design Thinking can help us make sense of world events2021-03-19T02:01:16+00:00

Get set for ’21

2020-11-04T00:37:37+00:00

Human connection and conversations have always been a part of life at 3rdView. We care deeply about the people we interact with and the lives that we have the opportunity to shape through our work. In 2020 people have grappled with a myriad of personal and professional challenges in the context of Covid-19. Many businesses are now more accepting and supportive of a human-centred approach. We are all grateful for this. Our conversations have exposed a rollercoaster of emotions… from disorientation, shock, grief, fear and panic, to relief, positivity, clarity and hope. As we move towards year end, we’re hearing [...]

Get set for ’212020-11-04T00:37:37+00:00

(Re)energise your conversations

2020-09-01T04:29:50+00:00

Leaders have done an amazing job at navigating challenges in the last few months. As we settle into the ‘new normal’, many leaders are finding it difficult to energise, motivate and connect their teams to help them shine. In particular, leaders are telling us… The tools we are using to connect teams remotely have become stale Day to day demands leave no time to think strategically and look to the future People are fatigued and struggle to find the energy to contribute, and leaders struggle to manage under-performance remotely So how can leaders freshen up their team conversations, and reclaim [...]

(Re)energise your conversations2020-09-01T04:29:50+00:00

Adapting to remote facilitation

2020-05-15T06:53:27+00:00

As experienced facilitators, the 3rdView team loves nothing better than bringing participants and a problem together in a room for a conversation. Thanks to remote working, we’ve enjoyed testing and translating our facilitation fundamentals in a virtual context. We’ve taken the time to prototype a range of situations where facilitators and participants connect over technology, and we’ve learned plenty along the way! To help you fast-track your path to facilitating effective digital conversations, we have narrowed down our top 3 tips on… what to retain as a facilitator what to change as a facilitator participant ‘must haves’ for a great [...]

Adapting to remote facilitation2020-05-15T06:53:27+00:00

It’s time for a Human-Centred approach

2020-04-06T05:11:52+00:00

It’s interesting to see how we take things for granted until they are taken away, and how we adapt when they’re gone. It’s early April 2020 in Brisbane and change is all around us. For most people, ‘work’ has changed one way or another – got busier, gone remote, gone altogether. Just a month ago our economy was strong, kids were at school, holidays were being planned, and we could drop in to the local restaurant or coffee shop to catch up with friends and colleagues. Today we’re staying home and our human connection has been limited to our household [...]

It’s time for a Human-Centred approach2020-04-06T05:11:52+00:00

Focusing on Humanity

2020-03-17T06:33:51+00:00

The first quarter of 2020 has challenged everyone in our community. We’ve seen bushfires and floods. Now COVID-19 is creating health, employment, and financial uncertainty like never before, and we have no idea how long it will last. We all feel vulnerable in some way, and each of us will react differently. In times like these it can be helpful to reflect on our core purpose, and focus on what really matters to us. For 3rdView, ‘Humanity’ is central to everything we do. We help bring human insights from customers and employees to business decision-making. Our Human-Centred approach connects people, [...]

Focusing on Humanity2020-03-17T06:33:51+00:00

Design learnings from a visit to Japan

2019-05-07T06:50:30+00:00

In early April 2019 I was lucky enough to visit Japan for the first time on a family holiday. Our top priority was enjoying the spectacular Japanese scenery with the cherry blossoms in full bloom. We weren’t disappointed and enjoyed the amazing sights, sounds, tastes and experiences throughout our two week adventure. As the trip unfolded it didn’t take me long to think about what it would be like to be a Human-Centred Designer in Japan and how it compares to Australia. In particular I noticed some aspects of life in Japan that were central to the customer experience. Japan’s [...]

Design learnings from a visit to Japan2019-05-07T06:50:30+00:00

3 ‘Customer’ questions every CEO needs to answer

2019-02-04T02:22:48+00:00

Are customers really important to your organisation? Make sure your executives can answer three critical questions... The Australian banking royal commission has placed consumers in the spotlight. We’ve heard countless stories of consumers who have lost faith in the system and the people who run it. It will take a long time to fully restore trust in the sector. There are many learnings for the financial sector. This is also an opportunity for executives in other organisations to ask critical questions about their culture and customer interactions. 3rdView has been helping organisations to improve customer-focus and customer experience for a decade. We’ve [...]

3 ‘Customer’ questions every CEO needs to answer2019-02-04T02:22:48+00:00

Engage a Design Partner: What’s stopping you?

2019-02-03T23:03:33+00:00

Design is still a new approach to problem-solving in many organisations. Engaging a Design Partner will kick-start your program, so what's the secret to ensuring your first engagement is successful? In a recent round of research with 3rdView clients a fascinating insight emerged... it is actually really difficult to engage a Human-Centred Design (HCD) Partner. Many research participants told us they were only successful after showing fierce determination within their organisation that HCD was a necessary and critical part of their response to a challenge they were facing. If you’re looking to introduce a partner to help shape your organisations HCD journey, [...]

Engage a Design Partner: What’s stopping you?2019-02-03T23:03:33+00:00

3 places for ‘Design’ in Schools

2019-01-21T23:44:04+00:00

3rdView is passionate about both Design and Education. As we head Back to School for 2019, it's a great time to consider where we can encourage Design in our schools! Next week Queensland schools will welcome over 800,000 kids for the 2019 school year. Year 12 students will experience the final year of the ‘OP’ system, while Prep students will start their journey as the ‘Class of 2031’. It’s an exciting time to be a student. Technology is changing the way we learn, the jobs we do, and the way we work. Students are connected like never before, and literally [...]

3 places for ‘Design’ in Schools2019-01-21T23:44:04+00:00
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