(Re)energise your conversations

2020-09-01T04:29:50+00:00

Leaders have done an amazing job at navigating challenges in the last few months. As we settle into the ‘new normal’, many leaders are finding it difficult to energise, motivate and connect their teams to help them shine. In particular, leaders are telling us… The tools we are using to connect teams remotely have become stale Day to day demands leave no time to think strategically and look to the future People are fatigued and struggle to find the energy to contribute, and leaders struggle to manage under-performance remotely So how can leaders freshen up their team conversations, and reclaim [...]

(Re)energise your conversations2020-09-01T04:29:50+00:00

Adapting to remote facilitation

2020-05-15T06:53:27+00:00

As experienced facilitators, the 3rdView team loves nothing better than bringing participants and a problem together in a room for a conversation. Thanks to remote working, we’ve enjoyed testing and translating our facilitation fundamentals in a virtual context. We’ve taken the time to prototype a range of situations where facilitators and participants connect over technology, and we’ve learned plenty along the way! To help you fast-track your path to facilitating effective digital conversations, we have narrowed down our top 3 tips on… what to retain as a facilitator what to change as a facilitator participant ‘must haves’ for a great [...]

Adapting to remote facilitation2020-05-15T06:53:27+00:00

3 places for ‘Design’ in Schools

2019-01-21T23:44:04+00:00

3rdView is passionate about both Design and Education. As we head Back to School for 2019, it's a great time to consider where we can encourage Design in our schools! Next week Queensland schools will welcome over 800,000 kids for the 2019 school year. Year 12 students will experience the final year of the ‘OP’ system, while Prep students will start their journey as the ‘Class of 2031’. It’s an exciting time to be a student. Technology is changing the way we learn, the jobs we do, and the way we work. Students are connected like never before, and literally [...]

3 places for ‘Design’ in Schools2019-01-21T23:44:04+00:00

Perfectly Imperfect

2018-11-04T00:50:36+00:00

“Perfectionism is increasing and that’s not good news”. A recent Harvard study tells us that young people are becoming increasingly perfectionistic, and that this is impacting their mental health. Meanwhile, every time we run our Customer-based Design programs senior business people remind us of the expectation of ‘getting it right first time’, regardless of their role or task. They celebrate being given ‘permission’ to prototype, being able to put something rough on the table and refine based on genuine feedback during our course. If everyone is feeling suffocated by perfection, why do we continue to pursue it? It seems that [...]

Perfectly Imperfect2018-11-04T00:50:36+00:00

From customer-phobic to Customer-focused!

2016-06-14T02:45:05+00:00

Are you arachnophobic, agoraphobic or acrophobic? If not, you’ll certainly know someone who is. Fearing spiders, crowded places and heights is not always a bad thing as each of these has an inherent aspect of danger. A phobia is an unhelpful anxiety or fear of a situation or thing. If you are scared of something and it can harm you; that is a good thing. If the fear is present, but the danger is not, such as seeing pictures of spiders or approaching the window in a skyscraper, that is unhelpful and hence, is a phobia. What is Customer Phobia? [...]

From customer-phobic to Customer-focused!2016-06-14T02:45:05+00:00

Who Cares for your Customers?

2014-04-28T01:48:35+00:00

When we think of customer support, we generally think of the important role that our front-line sales and service people play, but it’s critical to think carefully about the role that every person plays in supporting your customer experience. I mentioned that my new car broke down a few weeks ago (Give your Customers a Break).  The breakdown was one thing, but when they damaged the car trying to get it out of my garage, the issue became a lot more complex. After 5 weeks, 4 re-sprays, 3 attempts to collect the car only to find it wasn’t up to scratch, 2 customer [...]

Who Cares for your Customers?2014-04-28T01:48:35+00:00