Protect your Organisation from Corporate Knowledge Loss – Now!

2022-09-13T04:27:34+00:00

Blog in partnership with Sausage Machine. In recent weeks it has become clear that the air travel customer experience is badly broken. A messy mix of flight cancellations, lost bags and major delays have us wondering what has gone so wrong. This issue was recently investigated on ABC’s 4 Corners program. We all know people caught up in this. What has happened in the airline industry to see such a drop off in employee and customer experience? What is the impact on leaders? How much did the loss of key people and corporate knowledge contribute to this? What can organisations [...]

Protect your Organisation from Corporate Knowledge Loss – Now!2022-09-13T04:27:34+00:00

Get set for ’21

2020-11-04T00:37:37+00:00

Human connection and conversations have always been a part of life at 3rdView. We care deeply about the people we interact with and the lives that we have the opportunity to shape through our work. In 2020 people have grappled with a myriad of personal and professional challenges in the context of Covid-19. Many businesses are now more accepting and supportive of a human-centred approach. We are all grateful for this. Our conversations have exposed a rollercoaster of emotions… from disorientation, shock, grief, fear and panic, to relief, positivity, clarity and hope. As we move towards year end, we’re hearing [...]

Get set for ’212020-11-04T00:37:37+00:00

New year, fresh perspectives

2018-11-04T00:50:02+00:00

Happy New Year! A new year brings the opportunity for a fresh start and big ideas. Unfortunately, most of us struggle to maintain the momentum past the first fortnight. We take on too much, and when the ‘busy-ness’ of the year takes hold, the opportunity for positive change is lost. For many businesses, improving customer experience is a high priority, but it can seem hard to start once the year cranks up. In 2016, Forrester reported that over 70% of businesses named ‘improving the customer experience’ as their top priority. If improving customer experience is on your list for 2018, [...]

New year, fresh perspectives2018-11-04T00:50:02+00:00
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