‘Tis the season to replenish

2020-12-15T02:40:52+00:00

‘Self care is giving the world the best of you, instead of what’s left of you’. There’s something in this for all of us as we close out 2020. It’s common to hear people talking about taking a break over the holidays as they navigate the end of year business rush, social engagements, and travel plans. There is always lots to celebrate and look forward to. Unsurprisingly, the 2020 narrative is a little different. People seem tired, and desperate for the calendar to click over to 2021, as if that stroke of midnight will magically change our current reality. 2020 [...]

‘Tis the season to replenish2020-12-15T02:40:52+00:00

Get set for ’21

2020-11-04T00:37:37+00:00

Human connection and conversations have always been a part of life at 3rdView. We care deeply about the people we interact with and the lives that we have the opportunity to shape through our work. In 2020 people have grappled with a myriad of personal and professional challenges in the context of Covid-19. Many businesses are now more accepting and supportive of a human-centred approach. We are all grateful for this. Our conversations have exposed a rollercoaster of emotions… from disorientation, shock, grief, fear and panic, to relief, positivity, clarity and hope. As we move towards year end, we’re hearing [...]

Get set for ’212020-11-04T00:37:37+00:00

5 things organisations can learn from Liverpool FC in 2020

2020-09-17T00:27:00+00:00

Leaders are constantly looking for new sources of inspiration that their organisations can benefit from. What are others doing that we can implement to make a real, positive difference? How do we deliver on our purpose? With some industries like financial services and aged care suffering identity crises after scathing royal commissions, and organisations like AMP struggling to break free of a ‘win at all cost’ mentality, maybe it’s time to look elsewhere for our cultural leadership? When I look for inspiration in these confronting times, I’m finding it in unexpected places. One example is the world of football. And [...]

5 things organisations can learn from Liverpool FC in 20202020-09-17T00:27:00+00:00

Adapting to remote facilitation

2020-05-15T06:53:27+00:00

As experienced facilitators, the 3rdView team loves nothing better than bringing participants and a problem together in a room for a conversation. Thanks to remote working, we’ve enjoyed testing and translating our facilitation fundamentals in a virtual context. We’ve taken the time to prototype a range of situations where facilitators and participants connect over technology, and we’ve learned plenty along the way! To help you fast-track your path to facilitating effective digital conversations, we have narrowed down our top 3 tips on… what to retain as a facilitator what to change as a facilitator participant ‘must haves’ for a great [...]

Adapting to remote facilitation2020-05-15T06:53:27+00:00

It’s time for a Human-Centred approach

2020-04-06T05:11:52+00:00

It’s interesting to see how we take things for granted until they are taken away, and how we adapt when they’re gone. It’s early April 2020 in Brisbane and change is all around us. For most people, ‘work’ has changed one way or another – got busier, gone remote, gone altogether. Just a month ago our economy was strong, kids were at school, holidays were being planned, and we could drop in to the local restaurant or coffee shop to catch up with friends and colleagues. Today we’re staying home and our human connection has been limited to our household [...]

It’s time for a Human-Centred approach2020-04-06T05:11:52+00:00

Focusing on Humanity

2020-03-17T06:33:51+00:00

The first quarter of 2020 has challenged everyone in our community. We’ve seen bushfires and floods. Now COVID-19 is creating health, employment, and financial uncertainty like never before, and we have no idea how long it will last. We all feel vulnerable in some way, and each of us will react differently. In times like these it can be helpful to reflect on our core purpose, and focus on what really matters to us. For 3rdView, ‘Humanity’ is central to everything we do. We help bring human insights from customers and employees to business decision-making. Our Human-Centred approach connects people, [...]

Focusing on Humanity2020-03-17T06:33:51+00:00

Design learnings from a visit to Japan

2019-05-07T06:50:30+00:00

In early April 2019 I was lucky enough to visit Japan for the first time on a family holiday. Our top priority was enjoying the spectacular Japanese scenery with the cherry blossoms in full bloom. We weren’t disappointed and enjoyed the amazing sights, sounds, tastes and experiences throughout our two week adventure. As the trip unfolded it didn’t take me long to think about what it would be like to be a Human-Centred Designer in Japan and how it compares to Australia. In particular I noticed some aspects of life in Japan that were central to the customer experience. Japan’s [...]

Design learnings from a visit to Japan2019-05-07T06:50:30+00:00

A (retroactive) history of Service Design styles

2019-03-26T07:30:37+00:00

Brett Camilleri graduated from QUT with a MPhil (Service Design) before joining 3rdView. Inspired by 3rdView office banter he considers... "How do classic design styles correspond with modern services?" As a design nerd, I found myself in a conversation with the other 3rdViewers about service design and its history. Whilst service design has matured as a discipline in the 21st century, it’s still quite new; if architecture is the grandfather of the design discipline, Service design is still ‘in utero’. When I think about the discipline, I realise that we’ve only just begun to write the history of service design. [...]

A (retroactive) history of Service Design styles2019-03-26T07:30:37+00:00

3 ‘Customer’ questions every CEO needs to answer

2019-02-04T02:22:48+00:00

Are customers really important to your organisation? Make sure your executives can answer three critical questions... The Australian banking royal commission has placed consumers in the spotlight. We’ve heard countless stories of consumers who have lost faith in the system and the people who run it. It will take a long time to fully restore trust in the sector. There are many learnings for the financial sector. This is also an opportunity for executives in other organisations to ask critical questions about their culture and customer interactions. 3rdView has been helping organisations to improve customer-focus and customer experience for a decade. We’ve [...]

3 ‘Customer’ questions every CEO needs to answer2019-02-04T02:22:48+00:00

Engage a Design Partner: What’s stopping you?

2019-02-03T23:03:33+00:00

Design is still a new approach to problem-solving in many organisations. Engaging a Design Partner will kick-start your program, so what's the secret to ensuring your first engagement is successful? In a recent round of research with 3rdView clients a fascinating insight emerged... it is actually really difficult to engage a Human-Centred Design (HCD) Partner. Many research participants told us they were only successful after showing fierce determination within their organisation that HCD was a necessary and critical part of their response to a challenge they were facing. If you’re looking to introduce a partner to help shape your organisations HCD journey, [...]

Engage a Design Partner: What’s stopping you?2019-02-03T23:03:33+00:00