Design Thinking can help us make sense of world events

2021-03-19T02:01:16+00:00

One of the most critical aspects of Design is the concept of feedback. When the people we are designing for tell us what they value and don’t value about their experiences, and about our solution ideas, we are obliged to listen, because ultimately their experience is what determines our level of success. If we are open and truly empathise with the people we are designing for, the conversation that follows will be aimed at working together to find a better solution. People who don’t subscribe to a ‘design thinking’ mindset, or don’t feel responsible for the current reality, often respond [...]

Design Thinking can help us make sense of world events2021-03-19T02:01:16+00:00

Make the most of today!

2021-02-25T23:18:11+00:00

News flash… The pandemic is no longer an excuse to be ordinary! It’s been a rollercoaster… things that felt so odd a year ago, now feel relatively normal. As individuals, communities and businesses we’ve accepted, adapted, and got on with it. Consumers were patient and understanding when it was clear we are adapting on the run. Today they expect that we’ve paused, pivoted and embedded the necessary changes to get moving again. Not only do your customers deserve to interact with an engaged, focused version of you that is strongly connected to purpose, they expect it. And in a competitive [...]

Make the most of today!2021-02-25T23:18:11+00:00

‘Tis the season to replenish

2020-12-15T02:40:52+00:00

‘Self care is giving the world the best of you, instead of what’s left of you’. There’s something in this for all of us as we close out 2020. It’s common to hear people talking about taking a break over the holidays as they navigate the end of year business rush, social engagements, and travel plans. There is always lots to celebrate and look forward to. Unsurprisingly, the 2020 narrative is a little different. People seem tired, and desperate for the calendar to click over to 2021, as if that stroke of midnight will magically change our current reality. 2020 [...]

‘Tis the season to replenish2020-12-15T02:40:52+00:00

Get set for ’21

2020-11-04T00:37:37+00:00

Human connection and conversations have always been a part of life at 3rdView. We care deeply about the people we interact with and the lives that we have the opportunity to shape through our work. In 2020 people have grappled with a myriad of personal and professional challenges in the context of Covid-19. Many businesses are now more accepting and supportive of a human-centred approach. We are all grateful for this. Our conversations have exposed a rollercoaster of emotions… from disorientation, shock, grief, fear and panic, to relief, positivity, clarity and hope. As we move towards year end, we’re hearing [...]

Get set for ’212020-11-04T00:37:37+00:00

Adapting to remote facilitation

2020-05-15T06:53:27+00:00

As experienced facilitators, the 3rdView team loves nothing better than bringing participants and a problem together in a room for a conversation. Thanks to remote working, we’ve enjoyed testing and translating our facilitation fundamentals in a virtual context. We’ve taken the time to prototype a range of situations where facilitators and participants connect over technology, and we’ve learned plenty along the way! To help you fast-track your path to facilitating effective digital conversations, we have narrowed down our top 3 tips on… what to retain as a facilitator what to change as a facilitator participant ‘must haves’ for a great [...]

Adapting to remote facilitation2020-05-15T06:53:27+00:00

Focusing on Humanity

2020-03-17T06:33:51+00:00

The first quarter of 2020 has challenged everyone in our community. We’ve seen bushfires and floods. Now COVID-19 is creating health, employment, and financial uncertainty like never before, and we have no idea how long it will last. We all feel vulnerable in some way, and each of us will react differently. In times like these it can be helpful to reflect on our core purpose, and focus on what really matters to us. For 3rdView, ‘Humanity’ is central to everything we do. We help bring human insights from customers and employees to business decision-making. Our Human-Centred approach connects people, [...]

Focusing on Humanity2020-03-17T06:33:51+00:00

Design learnings from a visit to Japan

2019-05-07T06:50:30+00:00

In early April 2019 I was lucky enough to visit Japan for the first time on a family holiday. Our top priority was enjoying the spectacular Japanese scenery with the cherry blossoms in full bloom. We weren’t disappointed and enjoyed the amazing sights, sounds, tastes and experiences throughout our two week adventure. As the trip unfolded it didn’t take me long to think about what it would be like to be a Human-Centred Designer in Japan and how it compares to Australia. In particular I noticed some aspects of life in Japan that were central to the customer experience. Japan’s [...]

Design learnings from a visit to Japan2019-05-07T06:50:30+00:00

Queensland CX Trends 2019

2019-01-07T00:47:00+00:00

  A new year… fresh opportunities, a sense of optimism, and a chance to regroup, and reset priorities. We could do this any time of year, but there’s something about the Australian summer that means we seem to draw a clear and fresh line in the sand – pardon the pun! As 2019 kicks off, it’s worth thinking about what lies ahead for our organisations, our customers, and our staff. As leaders in customer experience design in Queensland, 3rdView has looked at the trends in our community, and have identified three that we think will shape the customer experience landscape [...]

Queensland CX Trends 20192019-01-07T00:47:00+00:00

Perfectly Imperfect

2018-11-04T00:50:36+00:00

“Perfectionism is increasing and that’s not good news”. A recent Harvard study tells us that young people are becoming increasingly perfectionistic, and that this is impacting their mental health. Meanwhile, every time we run our Customer-based Design programs senior business people remind us of the expectation of ‘getting it right first time’, regardless of their role or task. They celebrate being given ‘permission’ to prototype, being able to put something rough on the table and refine based on genuine feedback during our course. If everyone is feeling suffocated by perfection, why do we continue to pursue it? It seems that [...]

Perfectly Imperfect2018-11-04T00:50:36+00:00

New year, fresh perspectives

2018-11-04T00:50:02+00:00

Happy New Year! A new year brings the opportunity for a fresh start and big ideas. Unfortunately, most of us struggle to maintain the momentum past the first fortnight. We take on too much, and when the ‘busy-ness’ of the year takes hold, the opportunity for positive change is lost. For many businesses, improving customer experience is a high priority, but it can seem hard to start once the year cranks up. In 2016, Forrester reported that over 70% of businesses named ‘improving the customer experience’ as their top priority. If improving customer experience is on your list for 2018, [...]

New year, fresh perspectives2018-11-04T00:50:02+00:00