Give your customers a break!

2014-04-28T02:00:00+00:00

Aligning your organisation systems, customer experience and employee engagement to your strategy can create a truly customer focused business.  Misalignment can leave your customers shaking their heads… and for some organisations this must happen on a daily basis. My car was playing up last week – intermittent, but potentially hazardous.  After a couple of days of believing I must have been at fault (customers do that all the time!) I decided to call the service department of my local dealer to see if they could check it out while I was in the area.  Bear in mind, this claims to [...]

Give your customers a break!2014-04-28T02:00:00+00:00

The Language of your Brand

2014-04-28T02:07:02+00:00

At 3rdView, we’re strong believers that engaged and passionate employees are an essential element of your customer-focused business.  They reflect and reinforce your brand, and can turn it into something truly special.  This really hit home last week during a visit to ‘Le Bon Choix’… Le Bon Choix ("The Best Choice") describes itself as a bakery.  Its branding reflects the French heritage of the owner, and his pursuit for excellence in the creation of exquisite French pastry, cake and bread.  They’re clearly focused on their art – quality product first and foremost. Walk in to Le Bon Choix, and you’ll [...]

The Language of your Brand2014-04-28T02:07:02+00:00

Opening Night

2013-12-02T11:34:53+00:00

Employees play a critical role in building a great customer experience.  Often, as long as we have good processes and clear intent they’ll work it out - right?  Not always… sometimes having a little extra support on hand pays dividends. Cirque du Soleil has come to town with ‘Ovo’.  Of course, these guys are the masters of experience… the way you are welcomed into their world through sight, sound, touch and even smell is amazing.  As always, an absolutely magical production. We’ve been to every show in Brisbane, so are probably classed as ‘experienced users’.  This brings great benefits – [...]

Opening Night2013-12-02T11:34:53+00:00
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